RCPE: Resilience and Resolution series
Online short courses
Tuesday 26 October 2021 – Criticism, Concerns and Complaints
Thursday 2 December 2021 – The Power of Apology: Early resolution skills for healthcare professions
Thursday 2 February 2022 – Managing Challenging Behaviour: Anger, Distress and High Conflict
More than ever, we may find ourselves experiencing complex and challenging behaviours and conversations. These three online short courses aim to explore the reasons for patients, clients and relatives raising concerns, strategies to de-escalate, supporting yourself and colleagues, examining the use of apology as a powerful method of de-escalation, forgiveness, and managing challenging and highly emotive behaviour.
The courses will be hosted online, and will be engaging and experiential including working individually, in small groups using break-out and in plenary. Each course can be taken as a standalone course, or together as a series, and are relevant for all healthcare professions and all grades of medical, nursing, scientific, staff, and allied health professionals.
You can find out more and how to book here
Each course is worth 3 CPD credits.